Customer Engagement Survey

Begin...

Enter your email address

Question #1:

What country do you live in?

Question #2:

What is your zip code? (only if in U.S.)

Question #3:

Please indicate your age range below.

Question #4:

What is the highest level of education that you’ve completed?

Please click NEXT to go on to the opinion questions.

DEMOGRAPHIC QUESTIONS (4)

Question #5:

Please indicate your gender?

OPINION QUESTIONS (6)

Question #6:

In just a few words, what does “customer engagement” mean to you if in the role of customer?

Question #7:

Please list up to three proactive things that the best companies do to engage your interest and grow your loyalty?

Question #8:

Please list up to three things that most often cause companies to frustrate you as their customer?

Question #9:

Use the slider below to place yourself on the scale for customer service with high touch (prefer human engagement on a personal level) or high tech (prefer online or auto-phone service).

Question #10:

From the list below, please select the top 3 ways companies can best engage you to earn your loyalty.

Question #11:

From the list below please indicate the 3 best ways for companies to show their responsiveness to product or service issues.

Question #12:

Do you have any other comments on customer engagement that weren't captured above?

Thank you for taking this survey.  We appreciate your time and thoughts.  In a few weeks, we'll send you a summary report and if you have any questions about Oomiji, please feel free to contact us.